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FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I CLEAN MY TURF?

Spill some BBQ sauce on your turf?  No problem.  Just take a water hose to it and then let it air dry!  Got something more stubborn?  Dilute some Simple Green with water and use a scrubbing brush, hose it off and let it air dry.  We suggest not scrubbing the areas of the turf that have been painted, as you may scrub it off.

To limit peeling and flaking, we've formulated a special blend of paint that adheres to artificial turf better than standard paint.  It does not eliminate peeling and flaking altogether, but with proper care, you will be able to enjoy your bbq turf for years to come.  


HOW LONG DOES THE TURF LAST?

We sell only high quality turf made in the United States of America.  American-made yarn, you can expect a lifetime of 10 to 30 years depending on usage.

Products manufactured overseas have high lead content as there is little to NO company oversight or government mandates on turfs manufactured overseas.  Our products contain NO Lead.

Our turf boasts a 4-layer Quadribind backing whereas, all other companies use 2 or 3 layers.  And some even use a recycled backing, which is cheap in cost, but not durable.

 

RETURNS

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

We can only accept returns for orders within 30 days of their delivery time. For all returns, with the exception of a manufacturer defect, customers are entitled to a 75% refund on the price of the rug upon return. Customer is responsible for return shipping.

0% restocking fee imposed if the turf itself has a manufacturer's defect

25% restocking free imposed if product shows no signs of obvious wear, no customer damage, and can be resold as new.

50% restocking fee imposed if product shows signs of obvious wear, customer damage, and cannot be resold as new.

This information can also be viewed here:  http://bbqturf-com.3dcartstores.com/Returns_df_10.html

 

CANCELLATIONS

If you cancel your order after the item ships but before the shipment is confirmed, a 5% fee will be deducted from your total refund amount. This is due to the irreversible transaction fees we incur to process your payment. Once your package has shipped and has been confirmed, cancellation will no longer be an option. You will be required to adhere to our return policy.